Policy: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Step 1: To start a return, contact us at email@example.com with a request to return with reasons for return. Items sent back to us without first requesting a return will not be accepted.
Step 2: Our team checks the eligibility of the product you would like to return within 24 hours
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Step 3: If your return is accepted, we will inform you that the product return is accepted.
Step 4: Once you get our confirmation email, you will need to send the product to the following address: 21 south end ave, 436, New York NY 10280, United States
Please note that:
- The cost of shipping for the return from your address to promdresscode.com address will not be covered or reimbursed by PromDressCode.
- If the reasons for return are one of the following then the customers need to pay return shipping fees of $15
- Better price found
- Changed mind
- Does not fit
- No longer needed
- Ordered wrong item
- Items sent back to us without first requesting a return will not be accepted.
Please note that returns will need to be sent to the following address: 21 south end ave, 436, New York NY 10280, United States
Damages and issues:
Please contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
As the merchant, we are responsible for paying shipping fees for these order-related reasons:
- Arrived damaged
- Didn't match description
- Expired item
- Late delivery
- Quality wasn't as expected
- Received wrong item
Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
How to process exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know over email if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at firstname.lastname@example.org
Our Contact Information:
Doing Business As: HummingbirdX LLC, promdresscode.com
Email: email@example.com (Response time: within 1 working day)
Physical address: HummingbirdX LLC, 21 south end ave, New York NY 10280, United States
Business Hours: We operate between the hours of 10AM - 5PM EST from Monday to Friday